Apple
Genius Sep 2026 — Present
- Help improve repair culture at a new store.
Automation Engineer Co-op Jan 2026 — June 2026
- Delivered reusable internal tooling adopted by the platform team for future content management work.
- Reduced customer-template discovery and rendering from weeks to seconds.
- Enabled faster investigation of customer communications for legal requests and escalations.
Technical Expert Apr 2024 — Sep 2026
- Performed hardware repairs as an Apple-certified repair technician, diagnosing and resolving device issues.
- Built a turnaround time tracking tool using historical repair data to forecast bench staffing needs.
- Led an initiative to standardize new technician training by authoring the team's first consolidated repair reference guide, turning ad hoc knowledge into a shared resource.
Technical Specialist Oct 2023 — Apr 2024
- Systematically debugged and resolved complex iOS and macOS software and hardware issues, translating technical diagnostics into accessible guidance for everyday users.
- Investigated complex issues by isolating root causes and documenting clear reproduction steps.
- Reported detailed customer-facing software issues to internal teams, contributing to product quality feedback.
- Received Apple Applause three times for outstanding performance.